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Seven tools, one truth
Every department had its own process and ticket tool. No one had the consolidated view — leadership least of all.
7overlapping tools
1consolidated view
Starting point
Fast growth had left tool sprawl behind. Reporting meant pulling numbers from seven sources by hand — and in the end the question remained whether the picture was even right.
Approach
Instead of introducing an eighth tool, Magnet read along from the existing systems and condensed the actual process — across departments.
Result
Leadership steers on a view everyone trusts — not on what gets reported.
“I knew what I was told. Now I know what actually happens.”
COO · Professional services